This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ukvapedeals.co.uk (the “Site”).

UK Vape Deals “PRIVACY POLICY”

UK Vape Deals values your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data to ensure a secure and transparent experience.

Information We Collect

To provide and improve our services, we collect:

  • Personal Identification Information: Name, email, shipping/billing address, and phone number when you create an account, place an order, or contact us.
  • Order Details: Products you purchase, payment details (processed securely by our partners), and transaction history.
  • Technical Data: Your IP address, browser type, time zone, and operating system.
  • Usage Data: Information on how you use our website, including pages viewed and products searched for.
  • Communications: Any correspondence you send us via email, live chat, or contact forms.

How We Use Your Information

We use your information to:

  • Process Orders: Fulfill purchases, manage payments, and arrange shipping.
  • Provide Customer Service: Respond to inquiries, offer support, and manage your account.
  • Personalize Your Experience: Show you relevant products and offers.
  • Improve Our Services: Analyze website usage to enhance our site, products, and services.
  • Ensure Legal Compliance: Meet legal obligations like age verification and financial record-keeping.

How We Store & Protect Your Data

We take your data security seriously. Your information is stored on secure servers, and we use strict technical measures like SSL encryption to prevent unauthorized access. Access to your personal data is restricted to employees and trusted third parties who need it to perform their duties and are bound by confidentiality.

Sharing Your Information

We do not sell your personal information. We only share data with trusted partners essential for our services, including:

  • Payment Processors: To securely handle payments.
  • Delivery Companies: To ship your orders.
  • IT & Web Service Providers: To maintain our website.
  • Regulatory Authorities: When required by law.

We ensure all third parties respect your data security and comply with the law.

Cookies Policy

Our website uses cookies (small text files on your device) to distinguish you from other users. They help us remember your preferences, keep items in your cart, and gather analytics. You can manage cookies in your browser settings, but this may affect website functionality.

Marketing & Email Communications

If you opt in, we may send you emails about new products and special offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by updating your account settings. You will still receive essential transactional emails about your orders.

Age Verification

Selling vape products to anyone under 18 in the UK is illegal. We are legally required to verify our customers’ age using third-party services. This may involve checking your details against public records or requesting proof of age.

Your Rights (Under UK GDPR)

Under the UK GDPR, you have the right to be informed, access, rectify, or erase your personal data. You also have the right to restrict processing, data portability, and to object to how we use your data. To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to other sites. We have no control over and assume no responsibility for the content or privacy policies of any third-party sites. We advise you to review their privacy policies.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Order information is typically kept for six years to comply with tax laws.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Changes will be posted on this page, and we may notify you by email. Please review this policy periodically.

Contact Information

If you have questions about this policy or our data practices, please contact our Data Protection Officer via email or our website’s contact form.