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Awaiting Order Arrival

How long does delivery take?

Most UK orders are delivered within 1 to 3 working days. Delivery times may vary during busy periods, weekends, or bank holidays.

How can I track my order?

Once your order has been dispatched, you will receive a tracking email containing your tracking number and courier details.

My order hasn't arrived. What should I do?

Please check your tracking information first. If your estimated delivery date has passed, contact our support team and we will investigate the shipment for you.

Why is my order delayed?

Delays can occur due to high courier demand, adverse weather conditions, or incomplete delivery information. We recommend checking the latest tracking updates for the most accurate status.

What happens if my parcel is lost in transit?

If a parcel is confirmed as lost by the courier, we will work with you to arrange a replacement or refund in accordance with our delivery policy.

Ordering & Payment

What payment methods do you accept?

We accept a range of secure payment options, including major debit and credit cards, Google Pay, Amazon Pay, and Link. Available payment methods will be displayed during checkout, allowing you to choose the option that best suits you.

Is it safe to pay on UK Vape Deals?

Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and payment information.

Can I change or cancel my order after placing it?

If your order has not yet been dispatched, please contact our support team as soon as possible. We will do our best to assist you.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect billing details, or bank security checks. Please verify your information and try again.

Will I receive an order confirmation?

Yes. Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

Returns & Refunds

Can I return a vape product?

Due to hygiene, safety, and regulatory reasons, we cannot accept returns on opened vape products, e-liquids, pods, or nicotine products. Unopened items may be eligible for return in accordance with our Returns Policy.

How do I request a refund?

To request a refund, please contact our customer support team with your order number and details of the issue. We will review your request and provide further instructions if your order qualifies.

What items are non-returnable?

Opened vape kits, e-liquids, replacement pods, coils, nicotine products, and other consumable items cannot be returned unless they are faulty or damaged upon arrival.

What if my item arrives damaged?

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photographs of the item and packaging. Our team will investigate and arrange a suitable resolution.

How long do refunds take?

Approved refunds are typically processed within 3 to 10 working days, depending on your payment provider and bank processing times.

Products & Vaping

Are your products authentic?

Yes. We source our products from trusted manufacturers and authorised suppliers to ensure authenticity, quality, and compliance with UK regulations.

What nicotine strengths do you offer?

Nicotine strengths vary by product and brand. Most nicotine salt products are available in strengths such as 5mg, 10mg, and 20mg. Please check the product description for specific details.

How do I choose the right vape?

The best vape depends on your experience level and preferences. Beginners often prefer simple pod kits, while experienced users may choose refillable devices with adjustable settings. If you need help, our support team can recommend suitable options.

Are your products TPD compliant?

Yes. All applicable products sold by UK Vape Deals comply with UK TPD regulations and are sourced from reputable manufacturers and suppliers.

How long does a vape device last?

Device lifespan varies depending on usage, maintenance, and product type. Rechargeable vape kits can last for months or even years with proper care, while pods and coils require periodic replacement.

Age Verification

Why do I need to verify my age?

UK law requires all customers purchasing vaping products to be at least 18 years old. Age verification helps ensure compliance with these regulations and prevents underage sales.

What happens if age verification fails?

If we are unable to verify your age automatically, we may request additional identification documents before processing your order. Orders cannot be dispatched until age verification is successfully completed.

Can someone else accept my delivery?

The recipient may be required to provide proof of age upon delivery. If the courier cannot verify that the recipient is over 18, the parcel may not be handed over.

Do you sell to under 18s?

No. UK Vape Deals does not sell vaping products, nicotine products, or related accessories to anyone under the age of 18.

Is age verification required for every order?Is age verification required for every order?

Age verification may be carried out when placing an order and, in some cases, again at delivery. This helps ensure compliance with UK age restriction laws for vaping products.